Process     Workflow, infrastructure and quality management processes are a Meritus signature. Delivering quality in analytics is about delivering solutions to a problem. Problems can be well defined and clearly stated or implied and not clearly stated. Analytics deliver on the expectation of answers. Meritus processes are geared to address both the stated and implied needs of our clients through solutions that stem out of a two step process. The first is being able to have a contextual approach to problem solving and the second is to use the right technique(s) that can be applied to the given data.   The various stages of our quality management process are outlined below, and at each stage collaterals are exchanged and suitable sign-off is required before progressing to the next stage.   Examples of best practices adopted   A written project brief by the client spelling out success criteria and expectations. Must contain how the models are likely to be used in the business arena   Sufficient gate reviews at all stages of the project Kick off meeting by the client involving all stake holders to get buy-in Sign off on all “mile-stone” documents by client is compulsory Weekly Work in Progress Report Maintenance of a register that tracks issues/errors Weekly teleconference on status of project Email access to both teams Dedicated client personnel on the project who are who are one point contacts for the offshore team     TOP
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